Terms of service

Terms of Service

Effective Date: 12 July 2026

Welcome to Sattvya ("Sattvya", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Business Information

Business Name: Sattvya

Email: sattvya.innovations@gmail.com

Phone: +91 7207106333

Business Hours:
Monday to Friday
10:00 AM – 6:00 PM (IST)

2. Eligibility

You represent that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide is true, accurate and complete.

3. Products

Sattvya offers handcrafted and artisan-made products including but not limited to:

Ceramic planters
Copper products
Brass products
Wooden products
Lampshades
Candles
Home décor
Gift boxes
Lifestyle accessories
Handmade products

Because many products are handmade, no two products are exactly identical.

Minor variations in colour, dimensions, grain, texture, finish, glaze or craftsmanship shall not be treated as defects.

4. Product Images

We make every effort to display products accurately.

However:

colours may vary depending upon your screen;
handcrafted products naturally differ from photographs;
dimensions may vary slightly;
packaging may change without notice.

Images are intended for illustrative purposes.

5. Pricing

Prices displayed on the website are subject to change without notice.

Although we strive for accuracy, pricing errors may occur.

If an incorrect price has been displayed due to technical or human error, Sattvya reserves the right to cancel the order and issue a full refund before shipment.

Taxes and shipping charges, where applicable, shall be charged separately unless expressly stated otherwise.

6. Order Acceptance

Your order is an offer to purchase.

An order shall be deemed accepted only after:

payment has been successfully received (where applicable); and
the order has been confirmed by Sattvya.

We reserve the right to refuse or cancel any order including but not limited to:

suspected fraud;
pricing errors;
inventory shortages;
payment failures;
incorrect customer information;
abuse of promotional offers;
legal or regulatory requirements.

7. Payment

Payments may be made using payment methods available on our website.

All payment processing is handled through secure third-party payment gateways.

Sattvya does not store complete payment card information.

8. Shipping

Shipping timelines are estimates only.

Actual delivery may vary due to:

courier delays;
weather;
public holidays;
natural disasters;
government restrictions;
logistics disruptions;
incorrect customer addresses.

Delivery dates are not guaranteed.

Risk in the product passes to the customer upon delivery to the shipping address.

9. Inspection Upon Delivery

Customers should inspect their package immediately upon delivery.

Any visible damage, missing items or incorrect products should be reported within 48 hours.

Failure to notify us within this period may affect eligibility for replacement or refund.

10. Returns & Refunds

Returns, refunds and replacements shall be governed exclusively by our Return, Refund & Replacement Policy available on this website.

11. Customer Responsibilities

Customers agree to:

provide accurate shipping information;
ensure someone is available to receive deliveries;
use products responsibly;
follow product care instructions;
avoid misuse of products.

12. Product Care

Certain products require regular maintenance.

For example:

Copper naturally oxidises.
Brass naturally tarnishes.
Wood naturally changes with humidity.
Ceramic products are fragile.
Candles must be used safely.

Failure to follow product care instructions shall not constitute a manufacturing defect.

13. Bulk Orders

Corporate gifting and wholesale orders may be governed by separate commercial terms.

Bulk orders may require advance payment.

Customized products cannot be cancelled once production has commenced.

14. Intellectual Property

All content on this website including:

logos;
trademarks;
photographs;
product descriptions;
graphics;
videos;
artwork;
designs;
catalogues;
written material;

belongs to Sattvya or its licensors.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written consent.

15. Acceptable Use

You agree not to:

violate any law;
interfere with website security;
upload malicious software;
scrape website content;
attempt unauthorised access;
impersonate another individual;
misuse promotional offers;
interfere with website functionality.

16. Reviews

Customers may submit product reviews.

By submitting reviews, you grant Sattvya a perpetual, royalty-free licence to use, display and publish such content for marketing and promotional purposes.

We reserve the right to remove reviews that are abusive, defamatory, misleading, obscene or otherwise inappropriate.

17. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

their content;
privacy practices;
products;
services.

Accessing third-party websites is entirely at your own risk.

18. Promotional Offers

Promotions, discount coupons and offers:

are subject to specific terms;
cannot be combined unless expressly permitted;
may be modified or withdrawn without prior notice;
have no cash value.

19. Limitation of Liability

To the maximum extent permitted under applicable law:

Sattvya's total liability shall not exceed the amount paid by the customer for the relevant order.

Sattvya shall not be liable for:

indirect damages;
incidental damages;
consequential damages;
special damages;
loss of profits;
business interruption;
loss of goodwill;
data loss;
third-party claims.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable law.

20. Disclaimer of Warranties

Except as expressly provided by applicable law:

All products and services are provided on an "as is" and "as available" basis.

We make no guarantees regarding uninterrupted website availability or error-free operation.

21. Force Majeure

Sattvya shall not be liable for delays or failures arising from events beyond our reasonable control, including but not limited to:

natural disasters;
floods;
earthquakes;
pandemics;
government actions;
strikes;
transportation disruptions;
supplier failures;
internet outages;
power failures.

22. Indemnity

You agree to indemnify and hold harmless Sattvya, its owners, employees, affiliates and partners from any claims, losses, liabilities, costs or expenses arising out of:

your misuse of the website;
breach of these Terms;
violation of applicable law; or
infringement of the rights of any third party.

23. Privacy

Your use of the website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of information in accordance with our Privacy Policy.

24. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

25. Jurisdiction

Subject to applicable consumer protection laws, the courts having jurisdiction over Hyderabad, Telangana, India, shall have exclusive jurisdiction over disputes arising from these Terms.

26. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

27. Waiver

Failure by Sattvya to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

28. Changes to these Terms

Sattvya reserves the right to modify these Terms at any time.

Updated versions shall become effective immediately upon publication on this website unless otherwise stated.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

29. Contact Us

For any questions regarding these Terms of Service, please contact us:

Sattvya